How can we help?



I tried to purchase something from your site but it can’t be shipped to my country, why is this?

We would love to be able to ship our products all over the world, but right now we work with lots of different makers who have different shipping policies. This means we only ship within the 48 contiguous states at the moment.

I haven't had an order update. Where is my order?

There should be a tracking number link in your order confirmation email letting you know the status of your delivery. If the tracking code isn’t working, or you haven’t heard from us within 5 working days, please get in touch - our customer service team will be happy to help. 

It’s also worth double checking the ‘Shipping & Returns’ tab of the product page, as we work with lots of independent makers and shipping times can vary.

I received my order but it isn’t complete.

We ship our products from lots of different trusted brand partners. This means products you have ordered at the same time may be shipped separately and can arrive at different times. To find out when you can expect your order to arrive please refer to the Shipping & Returns tab of each item’s product page.

How long does it take to process my refund?

Refunds can take up to 5 days after the return has been received by our warehouse team or brand partner. Any refund will be automatically issued to the payment method you used to place your original order.

I received a discount code but it is not working.

If you have received a personal discount code, it can only be used with your email address. At checkout, please make sure you are entering the correct email address before entering the discount code. 

Discount codes will not be valid on sale items and cannot be stacked. Limited to one discount code per order. If you still encounter problems with your code, please contact us.

Something I bought from your website broke. What should I do?

Although every product on Buy Me Once has been thoroughly researched and we will never sell a product we don't believe in, we don't always get it right. If something you’ve bought from us isn’t up to scratch, please get in touch - we’d love to hear from you, and we’ll try to make whatever it is right.


Do you have a loyalty program?

Not right now, but we'd recommend signing up for our newsletter and keeping your eyes peeled; we're always working on new ways of getting our customers more involved with Buy Me Once.

How do you vet products and brands to ensure that what they offer is made to last?

In short, we take the personal approach. Our research team examines the products, digs into their manufacturing story, and develops meaningful relationships with the makers to find out everything we can. We only work with people we trust, and only sell products we believe to be superior - and we'll take products off our site if we find out they're not up to scratch. 

Find out more about us.

I’m a brand selling long lasting products. How can I be featured on Buy Me Once?

If you think you are a good fit for our site we would love to hear from you. The best way to go about becoming a Buy Me Once brand is to fill out our supplier form, so we can learn a bit about you and your products. Someone from our research team will get back to you as quickly as we can, which is usually around 2 weeks.

Find out more about us.

Are you hiring? Do you offer summer internships?

Neither at the moment, unfortunately. But do keep an eye on our Facebook page – we post all of our job adverts there so you’ll be the first to know.

I’d love to submit an article/blog post to publish on your website. Who should I contact?

Thanks so much for your interest in writing for us! Unfortunately we don't usually accept guest submissions, however if you have a great idea and would like to pitch it, feel free to get in touch via our contact page.

Get in touch

Have questions about your order, or a general enquiry?